Frequently Asked Questions

Do you provide free consultations before  deciding on home care services?

Yes, we provide a complementary assessment that covers the services you may need and the price that will charge for our hourly services.

How will the caregiver be chosen to assist me in my home?

The Caregiver that we send you are carefully chosen by their skill level, availability and the ability to perform the duties that you require. This information is gathered when the Care Professional comes into your home to set up services with you. We want this to be a pleasant experience for both the client and the caregiver, to make sure that you get the best possible care.  A request to change caregivers at anytime is welcomed.

Are services available 24 hours, 7 days a week?

Yes.  Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.  

How do you supervise your caregivers?

You don’t just hire a caregiver. You work with a full Care Team to ensure the highest standards of care are met. Before beginning home care services, the care professional creates a schedule and a plan that covers all aspects of the appropriate care and goes over it with the caregiver. A Care Professional at Specialty Service Solutions makes regular Quality Assurance visits to ensure the quality of care is exceptional and makes changes as needed and per your request.

Are your caregivers certified professionals?

Yes, all of our caregivers are either Home Care Aids or Certified Nursing Assistance.  Both certifications require Washington State Certification training and testing.

Do you work with Insurance?

We work with your long-term care insurance, unfortunately we do not accept Medicaid payments at this time.  We are private pay only.

What is home care and how does it differ from home healthcare?

Home care refers to all care (medical or non-medical) provided for the client in their home.  While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.

Do I need to sign a long-term contract?

No, you should never feel ‘stuck’. Short-term or long-term, all home care assistance is flexible and at your pace.