Frequently Asked Questions
Do you provide free consultations before deciding on home care services?
Yes, we provide a free assessment that covers the services you may need and the pricing.
How will the caregiver be chosen to assist me in my home?
The professional caregiver that we send you is carefully chosen by their skill level, availability and ability to perform the duties that you require. This information is gathered when the Client Care Supervisor comes into your home to set up services with you. We want this to be a pleasant experience for both the client and the caregiver, to make sure that you get the best possible care. A request to change caregivers at any time is welcomed.
Are services available 24 hours, 7 days a week?
Yes. Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.
How can I be sure that my caregiver will be skilled, honest and reliable?
Providing the most qualified caregivers is one of the things we do best. We perform thorough reference and criminal background checks, on both local and national levels. We verify Social Security numbers and work eligibility. In addition, our caregivers receive training in a classroom setting and on-site in care facilities and client homes. Almost all have certification as a Home Care Aide or Certified Nursing Assistant (CNA). After each shift, caregivers are required to report on the condition of their client and tasks completed during the shift. Our Caregiver Manager provides ongoing caregiver supervision and stays in regular contact with clients and families. You can request a new caregiver at any time.
But nothing, however, can substitute for experience and compassion. Many caregivers have been with us for 8, 10, or even 15 years. The commitment, support, and respect we give our caregivers, including industry-leading pay and benefits, has produced a skilled, dedicated, responsive, and loyal staff.
Are your caregivers certified professionals?
Yes, all of our caregivers are either Home Care Aids or Certified Nursing Assistance. Both certifications require Washington State Certification training and testing.
Are your services covered by health insurance, Medicare, or Medicaid?
While home care services and our nursing services are generally not covered benefits under Medicare and most health insurance, services may be covered by long-term care insurance. We can provide services to qualified families under state Medicaid programs, Veterans Administration, and certain city and county pension funds. We do not provide medical care under the Federal Medicare program but work with many Medicare-contracted home health agencies. Call us for more details.
What is home care and how does it differ from home healthcare?
Home care refers to all care (medical or non-medical) provided for the client in their home. While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.
Do I need to sign a long-term contract?
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No, you should never feel ‘stuck’. Short-term or long-term, all home care assistance is flexible and at your pace.